Terms and Conditions

LumenPropertyMedia.com LLC is owned by Chong Sim. Clients of Chong Sim are not required to use LumenPropertyMedia.com LLC to obtain photos, floorplans, 3D tours, or other materials and services. Purchaser has had the opportunity to find other real estate media company providers, and has voluntarily chosen to use LumenPropertyMedia.com LLC for its services. 

Cancellation, Access, and Refund Policy: 

You may cancel for no charge provided you cancel or reschedule 48 hours in advance of the set appointment. There are no refunds for cancellations or rescheduling requests less than 48 hours prior to the scheduled appointment. If access to the property is not provided at the time of the appointment by a legal adult at the property (or easy access by another method if the home is vacant), the service will not be provided and there will not be a refund. The homeowner must also ensure easy access to all parts of the home as needed for the service at the time of the service.


Delivery of photos within 24 hours and delivery of floorplans and 3D tours within 48 hours  is dependent on third party online software (not all of which we control to generate the media) and equipment operating properly. The majority of the time we can provide the service in the timeframe advertised. However, due to equipment or software malfunctions or other unavoidable delays: the ordered media will be available within 96 hours of ordering or the customer can request a full refund of any services not delivered within that time frame. After any photos, floorplans, or 3D tours are provided, there are no refunds. 


The floor plans we create should not be used to determine the value of any property. The PDF floorplans are created either by Matterport or Zillow software, therefore limited adjustments are available. The purchaser can request an adjustment, but not all adjustments are possible. The floorplans are provided according to the limitations of the software used and there are no refunds for completed floorplans.

Drone Photos and Boundary Lines:

LumenPropertyMedia.com LLC is not a real estate expert. We will put border lines around lots in an approximate fashion for the purchaser. It is up to the purchasers to determine whether or not those boundary lines are accurate. (We encourage the purchaser to mention in advertising that any borders added to photos are approximate and shouldn’t be used to determine lot size.)


Matterport 3D and Matterport Floorplan Hosting: Our service includes one year of hosting for Matterport products per address. Zillow 3D and Zillow Floorplan Hosting: Our service includes one year of hosting for Zillow products per address.


Copyright of the photos and media is given to the purchaser to the extent possible (Matterport and Zillow services are provided and those companies may retain rights). LumenPropertyMedia.com LLC also  retains the right to use any media provided to its customers for its own promotional efforts. 

Limitation of Liability: customer agrees that LumenPropertyMedia.com LLC will not be liable for any indirect, special, incidental, consequential damages, or unforeseeable damages, whether based on contract, tort, or any other legal theory. LumenPropertyMedia.com LLC’s total aggregate liability shall not exceed the purchase price paid for any products or services the customer ordered.